Refunds and Cancellations
How to request cancellation, report a billing problem, and ask for a refund review for Ghost Deploy digital services.
Version 3 · Effective 1 October 2026 (UTC) · QUBIT CODES
About Ghost Deploy
Ghost Deploy is developed, operated and managed by QUBIT CODES. Ghost Deploy is the platform and service brand of QUBIT CODES, based in Ernakulam, Kerala, India. For support and enquiries, contact support@ghostdeploy.com.
Digital services
Ghost Deploy supplies application hosting, databases, storage and related digital services. We do not ship physical goods, so physical returns do not apply.
Requesting cancellation
To request cancellation or stop a renewal, email support@ghostdeploy.com or use our Contact Us form. Include your account email and the relevant workspace, subscription or order reference. We will confirm the affected services and the effective date. Existing charges are not automatically erased by cancelling a renewal. The service-end date is the date shown in your account or communicated for your subscription; do not assume a fixed grace period.
Refunds and billing corrections
Contact us if you believe you were charged twice, charged incorrectly, or did not receive the service you purchased. We review the payment, accepted order, service supplied, usage records and any supporting evidence. Refund eligibility and the amount depend on those facts, any refund terms expressly included in your order, third-party provider costs and applicable law. An unused portion of a subscription, annual plan or add-on does not by itself establish entitlement to a refund. This policy does not introduce a general money-back guarantee.
Usage and third-party services
Our review takes account of hosting, storage and other resources already consumed, and charges incurred with domain, infrastructure or other providers. Customer application, repository, configuration or external-provider problems are considered separately from a failure to provide the purchased Ghost Deploy service. Promotional and non-cash credits are handled according to the terms of the offer. These considerations do not limit any mandatory refund or consumer remedy.
How to request a review
Send the order or invoice reference, the affected service, relevant dates and a brief explanation to support@ghostdeploy.com. We may request information needed to verify the account and investigate the charge. Do not send passwords, API keys, full card details or banking credentials through the contact form or email.
Processing an approved refund
We will communicate the outcome of the review and, if a refund is approved, its amount, payment route and expected processing time. Refunds are normally returned to the original payment method, subject to the payment provider’s rules. Bank and provider processing times can vary; approval does not mean funds will arrive immediately. Contact support with your refund reference if the communicated timeframe has passed.
Your data when service ends
Export any files, databases or other information you need before your service ends. Cancellation, resource deletion and refunds are separate actions. Retention and recovery depend on the resource and the applicable account settings; suspension does not guarantee indefinite retention or recovery. Ask support to confirm the impact before requesting deletion.
Your rights and enquiries
Nothing in this policy excludes a cancellation, refund or consumer right that cannot legally be waived. This policy is read together with our Terms and Conditions and the terms accepted for your order. Questions and grievances can be sent to support@ghostdeploy.com. Our contact location is Ernakulam, Kerala, India.